CUSTOMER SERVICE

INTRODUCTION TO CUSTOMER SERVICE LEVEL 1

Introduction

The Awards and Certificates for Introduction to Customer Service provide an introduction to the knowledge and skills needed in order to provide effective customer service in a range of sectors; it also gives learners the core knowledge of working within customer service and legislation.

There are several features of these qualifications that make them very appropriate for learners:

• Unit certification is available for each of the units
• Assessment is through the building up of a portfolio of evidence, allowing flexibility in terms of the learner putting together evidence most appropriate to their learning situation.
• A flexible optional structure that allows learners and tutors to choose learning that is relevant to their specific needs.
• An ability to combine units with units at a higher level to promote learner progression.
• Verification and certification can be offered throughout the year, allowing maximum flexibility.

Aims

1. The aims of these qualifications are:
2. To provide learners with an overview of customer service
3. To promote the gaining of work-related skills and knowledge in customer service
4. To prepare learners for further training within their chosen occupational area/s
5. To give learners an insight into the needs of customer service within their chosen occupational area/s.

 

Target Group
These qualifications are aimed at young people aged 14+ who have an interest in a career in a range of sectors where customer service is important and also at adult learners.

Ofqual Qualification Accreditation